You can later remove trusted beneficiaries you’ve added from Security Settings > Trusted beneficiaries for two-step verification in your Payoneer account. Simply check the box beside this option, and the account/contact will be added to your trusted beneficiaries list. When making a payment to a recipient’s bank account - Don’t ask for a code when paying to When making a payment to another Payoneer customer’s Payoneer account - Don’t ask for a code when paying When withdrawing funds - Don’t ask for a code when withdrawing to your bank account On the screen where you enter the code, you’ll see one of the following options: When two-step verification is turned on for your Payoneer account, you’ll be asked to enter a one-time verification code when making a withdrawal or payment. What if I don't want to use two-step verification? If you would like to update your contact details, please visit this FAQ article. Similarly, once two-step verification is turned on, changing to the mobile number in your Payoneer account profile does not change the mobile number to which you will receive verification codes. Please note: Changing the mobile number to which you receive verification codes does not change the mobile number saved in your Payoneer account profile. Copy and save the recovery code displayed on the screen to a safe place.You will then be notified with a popup message that Two-step verification is turned on.If you do not have access to your phone, you can use your recovery code for verification. Enter the verification code sent to your phone.Note: this can be a different mobile number than the one saved in your Payoneer account profile. Enter the mobile number you wish to receive verification codes to and click ‘ save’.Scroll down to Two-Step Verification and click on ‘ Edit’.If you still have access to the phone number listed and want to change it, please follow the steps below: If you no longer have access to the existing phone number associated with your two-step verification settings, please contact us and we will be happy to assist you in resetting it. Why don’t I see two-step verification every time I sign in? Write down your recovery code in a safe place.Enter the verification code that is sent to you. ![]() Enter the phone number to which you would like to receive verification codes.If you skip turning on two-step verification during sign-in, you can enable it by going to Settings > Security Settings > Two-step verification in your Payoneer account, clicking Turn On under Two-Step Verification, and then following these steps: You may need to use this recovery code at a later time. ![]() Once two-step verification is turned on, make sure to copy and save the recovery code we provide you to a safe place.If access to your account is blocked, contact us. This is a security measure used to prevent account takeover. If you enter an invalid or incorrect code too many times, access to your account will be blocked.In such case, if you are unable to receive verification codes, contact us. Note: If you live in a country where two-step verification is required due to PSD2 regulations, you will not be able to skip turning on two-step verification starting from September 10, 2019. If you are not receiving verification codes, you can use the Not now option to skip turning on two-step verification, and then try again at a later time. Resend only works a certain number of times. If you didn't get the code, you can click Resend.If you don't enter the verification code within a short period of time from receiving it, the code will expire and you'll need to start again.Enter the verification code and click VERIFY.We'll send a verification code to your mobile number. ![]()
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